Chinese Lacquer Beads | Handmade Lacquerware Beads

Processing Time Please note that once you place an order with us, we aim to have it processed and shipped out to you as quickly as possible. However, please keep in mind that order processing times may vary based on the volume of orders we receive, current stock levels, and other factors. Estimated delivery dates or shipping speeds provided at the time of checkout are based on the shipping option you select and do not take into account any possible processing delays that may occur before your order is dispatched. We appreciate your understanding in this matter and assure you that we will do everything we can to get your order processed and shipped out to you as efficiently as possible.

Delivery Estimates for US Orders We understand that getting your order to you quickly is very important. That’s why we offer various shipping options to meet your needs. Our Economy Shipping option usually takes 7-15 business days, depending on your location. Our Expedited Shipping option usually takes 5-12 business days, depending on your location. Once again, it is important to note that delivery times may vary based on location, but we will do our best to get your order to you as quickly as possible. Please note that we offer free standard shipping on orders over $99 within the United States. Shipping to Alaska, Hawaii, or other US territories may take longer than the stated delivery times.

Delivery Estimates for International Orders Orders over $150 are eligible for free standard international shipping. However, customers may be responsible for customs, duties, and tax fees based on their country.  The shipping time frame for international orders is 10-25 business days, but delivery dates and times cannot be guaranteed. Mail may be transported by ground, air, or a combination of both. Customers are entirely responsible for all designated import duties, customs, and local taxes by their country and region. The checkout total does not include any additional required duties, which the carrier will inform customers about. In the UK, customers may need to pay VAT, Customs Duty, or Excise Duty on goods from outside the European Union (EU), which, on average, will amount to 12% of the order's value. Similarly, for orders entering Canada, the import threshold is $20 CAD, with orders above that amount incurring import fees of roughly 5%-13%. More information on UK and Canada import fees can be found at https://www.gov.uk/goods-sent-from-abroad and https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html, respectively. If you choose to refuse the customs fee and the parcel is returned to the U.S., a shipping & handling fee will be deducted from your refund. If you're still unsure of whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Misdelivered Packages and PO Boxes Our company is committed to providing reliable and timely shipping services to our customers. However, we would like to draw your attention to certain circumstances where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes. Customers are advised to provide accurate and complete shipping addresses while placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred. In the case of international shipments, we will endeavor to use reliable carriers to ensure proper delivery. However,if a package is returned to us as "Return to Sender" by the carrier due to the inability to deliver it, we are not liable for any losses or damages incurred. In such cases, customers will be responsible for any additional shipping charges incurred for resending the package. If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at bracelet@lacquer-karma.com. We will be happy to assist you in any way possible.

Lost Packages We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner. We partner with reliable and trusted carriers to deliver all of our packages, but unfortunately, there are situations where packages may be lost in transit. In the event that your package is lost by the carrier, you may request a full replacement of your order, as long as the carrier certifies the lost status. To request a replacement, please contact our customer support team at bracelet@lacquer-karma.com and provide your order number and any relevant information regarding the lost package. We will work with the carrier to confirm the status and arrange for a replacement shipment to be sent to you.  Please note that we are not responsible for lost or stolen packages after they have been delivered to the shipping address provided by the customer.  We strongly recommend that customers provide a secure shipping location to prevent any issues.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at bracelet@lacquer-karma.com. Please note that returns will need to be sent to the following address: [32 Dadongmen St, Longhua Dist, Shenzhen, Guangdong, China, 518110]  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at bracelet@lacquer-karma.com..

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at bracelet@lacquer-karma.com.

Avoid contact with water, chemicals and perfumes as these may cause tarnishing and discoloration. Clean gently with a dry, non-abrasive cloth.